BLUESADNESS/HELP CENTER

Help Center

Most common errors

The loader instantly closes without an error message

Set the Moscow time zone in the system. If that does not help, change your DNS server to Google DNS or Yandex DNS.

The system did not find D3DCOMPILER_43.dll

Download DirectX components from the link.

All fields are required

Restart your computer, then download the loader again.

HTTP error: 400

Set the Moscow time zone in the system
Make sure the system time is not behind or ahead

Invalid account credentials were entered

Check the login and password. Make sure Caps Lock is off.

Account blocked

Your account was blocked by the protection system or administration for violating the rules.

HWID mismatch

The hardware identifier does not match the registered one. Contact support or reset it yourself in the bot.

No active subscriptions

Check the subscription expiration in dashboard or in the bot.

Timeout was reached

There is a connection issue with BlueSadness servers. Use a VPN or contact technical support

BlueSadness starts successfully, but nothing happens after that

Run Command Prompt as administrator and enter bcdedit /debug off, then restart your computer.

Code execution cannot continue because the system did not find VMM.dll/leechcore.dll

Download the required dependencies from the link and move the .dll files to the system32 folder (Win R -> system32).

The menu appears and two BlueSadness RX | Critical Error dialogs immediately pop up

Download the required dependencies from the link. Install x86 first, then x64.

What BlueSadness VPN tunnels

HAPP subscription

HAPP works in global-proxy mode: internet traffic goes through BlueSadness VPN unless a destination is in the direct-access list.

Examples of tunneled services include YouTube and Google, Discord, Telegram, ChatGPT/OpenAI, Instagram, Facebook, X, Twitch, GitHub, Steam and other international services.

Direct-access exceptions

Russian services such as Yandex, Zen, Kinopoisk, VK, OK, Mail.ru, Ozon, government services, Russian Post, supported banks and payment systems, Wildberries, Avito, 2GIS and RZD bypass the VPN. Local and private network addresses also stay direct.

The HAPP subscription currently provides Netherlands and Japan locations.

AmneziaWG

AmneziaWG is a full tunnel: all internet traffic, including Russian websites, goes through the selected VPN server. Available locations are Netherlands, Finland and Japan.

Detailed troubleshooting instructions

How to change the system time zone

Open date and time settings

Right-click the time in the bottom-right corner of the screen → "Date and time settings"
Change the current time

Disable "Set time automatically"

"Set date and time manually" → Change

Check the current time in Moscow and set the same time

Additional

Make sure the time is not behind or ahead

How to change DNS server to Google DNS

Open network settings

Right-click the network icon in the tray → "Open Network & Internet settings"

(Or: Win + I → Network & Internet)
Go to adapter settings

Scroll down → "Change adapter options"
Choose the active connection

Right-click your connection (Ethernet/Wi-Fi) → "Properties"
Configure TCP/IPv4

Find "Internet Protocol Version 4 (TCP/IPv4)" in the list → "Properties"
Enter Google DNS servers
Choose "Use the following DNS server addresses":
- Preferred: 8.8.8.8
- Alternate: 8.8.4.4
Apply changes

Click "OK" in all open windows
Clear DNS cache

Win + R → cmd → enter:

ipconfig /flushdns

Additional

For Yandex DNS use: 77.88.8.8 and 77.88.8.1

How to disable UAC control

Open Control Panel:
Win + R → control
User Accounts → User Accounts → Change User Account Control settings
Move the slider down to "Never notify"
Click OK
Restart the computer

Need more help?

If the problems remain, contact technical support and include

Exact error text
Windows version (Win + R → winver)
Which solutions you tried
Screenshot/photo or video of the problem

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